My Fault?
Had a new patient come in last week. Super nice guy.
After the consultation and exam, I had him relax for 15 minutes under the heating dome. After that, I gave him his first adjustment ever.
"Wow!" he said. "I feel better." He went on to say, "I'm going to get my wife to see you. She'll love this!"
I wrapped things up with my recommendations and then Nicole helped him schedule his next appointments.
But he calls this morning. Tells Rica, "I don't think I need chiropractic." Cancels all his future visits.
So that's that. When Rica reports to me what happened, first thing I ask myself, "What the heck did I do wrong?"
I thought the first visit went as well as any first visit could go. But obviously something changed. Something triggered a change of heart for this patient.
My fault?
Maybe. But I can't dwell on it. I really can't see any particular failing on my part or my staff. Nothing that stands out. So rather than speculate, worry, fret and let discouragement build...
I decide to simply let it go. Let him go.
And focus instead on what I can do for the next person who walks in.
Reader Comments